LumenBotanicaPrivacy Policy
LumenBotanica Ltd. ("LumenBotanica") acts as the custodian of personal records gathered on lumenbotanica.online. This notice details what details we handle, why we need them, our retention periods, our partners, and your individual protections.
Who is responsible
LumenBotanica Ltd., 12 Museum Place, Cardiff, CF10 3BG, United Kingdom. Contact our privacy steward at: [email protected].
Legal framework
We handle personal details under UK GDPR and the Data Protection Act 2018 along with the legal standards of United Kingdom. Whenever statutory provisions differ from this statement, governing law takes precedence.
What we collect
When you place an order, we collect details essential to blend and send your parcel: your name, shipping address, email, phone number, and formula selections. We do not gather or retain payment card information on this site. While you browse our shop, technical records such as IP address, browser type, and visited pages are recorded via cookies described below.
- Customer contact and shipping details, including legal name, postal delivery address, email address, and telephone contact
- Historical order records, dispatch notes, product purchases, and invoice confirmations
- Technical telemetry data, browser user-agent strings, device identification indicators, and network IP addresses
- Customer support email threads, delivery correspondence, and service notes
Why we use it
- To prepare, pack, and ship botanical orders and manage customer returns.
- To answer correspondence and keep you informed about package progress.
- To safeguard our digital storefront and observe traffic patterns calmly.
- To share occasional updates, only if you opted in, and you may depart via any note we send.
Parties who handle your records
Delivery couriers receive your destination details. Payment partners receive what is required to clear your transfer. Hosting and website analytics services process information under binding data agreements. We do not sell your personal information.
LumenBotanica Ltd. is established and operates solely within the United Kingdom under UK data protection law. LumenBotanica confirms that personal customer details are never rented, shared, or sold to third parties for commercial monetary consideration.
Retention periods
Order records are stored for the period specified by accounting statutes, then erased. Personal account records remain until you request account closure. Analytics logs remain for 14 months.
Your rights
Pursuant to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, UK residents maintain statutory rights of access, rectification, erasure, restriction of processing, data portability, and the right to object to automated data profiling by submitting an inquiry to [email protected].
Security
LumenBotanica does not process, capture, store, or transmit payment card numbers or credit card credentials. Payment is accepted exclusively through free Cash on Delivery directly to the courier or via Direct Bank Transfer arranged following order placement.
Questions about this policy
Write to [email protected] or speak with us at +44 29 519 54933 during Mon-Thu 10:00-17:30, Fri 10:00-16:00. We reply to every question within one business day.
- Merchant
- LumenBotanica Ltd.
- Registered address
- 12 Museum Place, Cardiff, CF10 3BG, United Kingdom
- [email protected]
- Phone
- +44 29 519 54933
- Working hours
- Mon-Thu 10:00-17:30, Fri 10:00-16:00
- Registration
- Company No. 03875292