Our 30-day guarantee

Try any eye formula from LumenBotanica. If it does not suit your working routine, send it back within 30 days for a full refund of the item price.

The promise

Return any jar within 30 days of arrival, for any reason. We process your refund to the original payment route within 3 business days of receipt.

30-day returns

For any reason at all, including simply changing your mind.

Jars damaged or lost in transit? Replaced or refunded fully at our expense.

Cash on delivery or bank transfer: no online card prepayment, no card data ever collected.

A real team member answers at [email protected] within one business day.

Send an email to [email protected] with your order number.
We reply with return instructions and our workshop address within one business day.
Post the package back; your refund is issued the moment the parcel reaches us.

Complete details are laid out across our Returns policy and Delivery terms guides.